KONBIT returns and refunds explained
If something goes wrong with your order, here is what you can ask for and how long it takes.
Your parcel did not arrive
If you have received nothing 30 days after the estimated delivery date, contact us. We refund you in full or send the order again.
Damaged, faulty or not what you ordered
Contact us within 14 days after you receive the parcel and include photos. We refund you or send a replacement, and you do not need to send the item back.
You changed your mind
You can ask to return a product within 14 days if it is unused and in its packaging. The cost of sending it back is paid by the buyer.
Cancelling before shipping
You can cancel an order for free as long as it has not yet been sent to the supplier.
When you get your money back
Refunds go back to the same card you paid with, within 5 to 10 business days after we approve the refund.
Products from independent stores
Independent sellers ship their own products under the delivery and return rules on their store page. If a seller does not answer, the KONBIT team helps.
Frequently asked questions
What if my KONBIT parcel never arrives?
If you have received nothing 30 days after the estimated delivery date, contact us for a full refund or a new shipment.
What if my item is damaged or wrong?
Contact us within 14 days with photos. We refund you or send a replacement, with no need to return the item.
Can I return an item because I changed my mind?
Yes, within 14 days if the product is unused and in its packaging. The buyer pays the return shipping.
How long do refunds take?
Refunds go back to the same card within 5 to 10 business days after approval.