Shipping & returns
Everything about shipping, tracking, returns and refunds on KONBIT.
We ship to 200+ countries. Shipping is shown before you pay, based on your country and quantity.
Depends on the country and shipping method. The estimate is shown at checkout and in your confirmation email.
Every KONBIT order gets a tracking number, emailed to you as soon as it ships.
If your parcel doesn't arrive, or arrives damaged or different, we refund you or send another.
KONBIT products (worldwide shipping)
Products marked "Worldwide shipping" are shipped by KONBIT, even when you buy them from a seller's or a promoter's store.
- Processing: 1 to 3 business days after payment is confirmed.
- Delivery: usually 7 to 20 business days, depending on the country. Some countries can take longer, especially during holidays.
- Shipping cost: calculated for your country and quantity, and shown before you pay. No hidden fees.
- Customs: some countries charge import taxes when the parcel arrives. These are paid by the buyer.
- Address: double-check it. A parcel returned because of a wrong address may cost extra to send again.
Returns and refunds
- Parcel never arrived: if nothing arrives 30 days after the estimated date, write to us. We'll refund you in full or send it again.
- Arrived damaged, defective or not what you ordered: write to us within 14 days of receiving it, with photos. We'll refund you or send a replacement, no need to send it back.
- Changed your mind: you can request a return within 14 days if the item is unused and in its packaging. Return shipping is paid by the buyer.
- Refunds: made to the card you paid with, within 5 to 10 business days after approval.
- Order not shipped yet: you can cancel it for free until it has been sent to our supplier.
Independent stores' products
Other products are shipped by their sellers, under the shipping and return rules shown on each store. You can request a return or refund from your order, and if the seller doesn't answer, the KONBIT team will help you.