Is it safe to buy on KONBIT?
Before you order from a store you do not know, you should know how payment, delivery and refunds work. Here is how KONBIT handles each one.
Card payments through Stripe
You pay by card on KONBIT. Card payments are processed by Stripe, a payment company used by many online businesses worldwide.
Clear prices before you pay
The shipping cost for your country and quantity is shown before you pay. There are no hidden shipping fees.
Tracking on every KONBIT order
Every KONBIT order has a tracking number, emailed to you when the parcel ships. You can also follow it on the Track your order page with your order number and email.
Buyer protection
- Parcel did not arrive: contact us 30 days after the estimated delivery date for a full refund or a new shipment.
- Damaged, faulty or not what you ordered: contact us within 14 days with photos for a refund or replacement.
- Refunds go back to the same card within 5 to 10 business days after approval.
KONBIT products and independent stores
Products marked as worldwide delivery are shipped by KONBIT. Other products are shipped by independent sellers under the rules on their store page. If a seller does not answer, the KONBIT team helps.
Frequently asked questions
How do I pay on KONBIT?
You pay by card. Payments are processed by Stripe.
What if my order does not arrive?
If you have received nothing 30 days after the estimated delivery date, contact us for a full refund or a new shipment.
Are there hidden shipping fees?
No. The shipping cost for your country and quantity is shown before you pay.