Buyer guides

Straight answers about shipping, tracking and returns.

• How long does shipping take on KONBIT?

  KONBIT products are prepared in 1 to 3 business days and usually delivered in 7 to 20 business days, with a tracking number. See what affects delivery time.

• How to track your KONBIT order

  Track your KONBIT order with your order number and email. Find your tracking number, what each status means, and what to do if it does not move.

• KONBIT returns and refunds explained

  How returns and refunds work on KONBIT: parcel not received, damaged or wrong items, change of mind, and when you get your money back.

• Is it safe to buy on KONBIT?

  How payments, tracking and buyer protection work on KONBIT, so you know what to expect before you order.

• How to order and pay on KONBIT

  Step by step: choose a product, check shipping, pay by card and follow your order on KONBIT.

• How to cancel an order on KONBIT

  You can cancel a KONBIT order for free before it is sent to the supplier. Here is what to do and what happens after.

• How Share & Earn works on KONBIT

  Share KONBIT products with your link and earn a commission when your customers pay by card. Rules, timing and payouts explained.