Help
Quick answers, order problems and support requests, all in one place.
Frequently asked questions
How do I place an order?
Add the product to your cart, click "Place order", enter your name, phone and address, and choose how you'll pay. The seller gets your order right away.
How do I pay?
You pay the seller directly with a method they accept (Zelle, MonCash, cash…), or by card if the store accepts cards. After paying, click "I paid" in your order.
Where do I see my orders?
In "My orders". You'll see the status (accepted, preparing, shipped), the tracking link if the seller adds one, and you can contact the seller on WhatsApp.
I have a problem with an order.
Open the order and click "Contact support". You can also request a return or refund, depending on the store's terms.
How do I create my store?
Click "Sell on KONBIT", sign in with email or Google, name your store, and add your first product. It takes less than 5 minutes.
A problem with an order? Open it in My orders and click “I have a problem”. To report a store or product, use the “Report” link on its page.
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